Providing high quality customized products is not only our specialty but also our priority. We work diligently to get orders shipped out as quickly as possible without sacrificing quality for speed.

Our lead time varies depending on our order volume. We like to keep our customers well informed so we provide a link to our Lead Time page at the very top of our website and in each Order Confirmation email. It is updated daily M-F, except holidays and shop closures.

It's simple. All hats on our website ship for FREE all day every day.

Yes! We proudly offer quantity discounts on qualifying orders of 12 or more hats. The criteria for qualifying for this discount is based on efficiency and volume. We'd love to discuss your unique needs and determine the best price that we can offer you. To get started, fill out our Quantity Discount Quote Form. Also, more information regarding our recent changes are available here: Elite Fire Apparel 2.0.

We are proudly located in North Carolina. We process and fulfill all orders out of our shop.

Yes. We are a small family-owned shop that is firefighter owned and operated.

There are no minimum order requirements or set-up fees for hats with any of the embroidery designs in our Elite Fire Apparel Hat Design Collection (Passport, Fire Mark, Old School Font, Traditional Alpha and Traditional Bravo).

For custom artwork and/or requests, there are initial order minimum requirements and set-up fees. This is due to the time it takes to create, test, tweak, re-test and repeat the process until we're satisfied and the design is ready to sew. Custom designs are time intensive and we have high standards for quality. The fees and minimum order requirement are dependent on the complexity of the artwork/idea and the quantity of hats needed with the custom design.

It depends on the weight of your order and your location. It is most cost effective to ship small packages using United States Parcel Service (USPS) in most cases. This allows us to keep our prices down. We typically use UPS for large packages because they tend to have better rates for a heavier weight. If you have concerns and need to know for your specific order, reach out to us.

We offer several brands of hats that are available in flexible fitted, adjustable and adjustable sized. The sizing varies from brand to brand and sometimes from style to style within the same brand due to the material.

We offer a headwear size guide on each product page with the same information provided collectively here: Headwear Size Guide. We compiled this guide from each brand's manufacturer size guides.

In addition, we offer a service where you can purchase undecorated hats at the blank retail price of the hat(s) for sizing and return them to us for a full refund within 30 days. We ship the sample blank hats to you at our cost and you return them to us at your expense. They must be returned in their original condition free from pet hair, odors, stains, obvious wear, etc. If in doubt or if you are in between sizes, this is your best option.

No, we do not ship internationally at this time. 

Yes - proudly! Thank you to all of those who serve.

We currently have 5 design concepts in the Elite Fire Apparel Hat Design Collection. The first concept was created back in 2007.

Based on customer feedback, we have created layouts that firefighters want. They can be personalized with no minimum order requirement and no set-up fee.

These embroidery design concepts currently include the Passport, Fire Mark, Traditional Alpha, Traditional Bravo and the 3D Old School Font.

You can add rear text embroidery to most hat styles for an additional $7.

Absolutely! Although it doesn't happen often, packages do get lost from time to time. We are more than happy to send you a separate invoice/payment link to add USPS or UPS insurance to your order. In the "notes" section at checkout, just let us know that you would like to add insurance and we'll get it touch with you with a quote. 

When a customer places an order through our website, an automated order confirmation email is sent.

If you have not received it, there are typically three reasons:

• There may have been a typo within the email address that you provided on the order.
• You may have provided an email address on the order that you don't regularly check (most common).
• It may have gone to your spam/junk folder. Since this is an automated email, they sometimes land there depending on your email settings.

If you have placed an order and have not received an order confirmation email, please let us know.

Yes, however, for custom artwork and/or requests, there are initial order minimum requirements and set-up fees. This is due to the time it takes to create, test, tweak, re-test and repeat the process until we're satisfied and the design is ready to sew. Custom designs are time intensive and we have high standards for quality. The fees and minimum order requirement are dependent on the complexity of the artwork/idea and the quantity of hats needed with the custom design.

There are no minimum order requirements or set-up fees for hats with any of the embroidery designs in our Elite Fire Apparel Hat Design Collection (Passport, Fire Mark, Old School Font, Traditional Alpha and Traditional Bravo).

Our business model is set up to only sew on hats that we provide. No exceptions.

Yes. We stock the most popular hat styles that our customers tend to order. However, we can special order hat styles from any of our vendors with a 12 piece minimum order requirement per color and size (if applicable). 

Once an order has been placed an automated Order Confirmation email is sent to the email address provided on the order.

Within the Order Confirmation email, we include important information regarding what to expect after placing an order with us including a link to our Lead Time page (also linked at the very top of our website).

If we have a question regarding your order, we will send you an email. As explained in the Order Confirmation email, we do not send order updates because an order is "pending" right up until we package it to ship.

When the shipping label is printed, an automated Shipping Confirmation email is sent to the email address provided on the order. It contains a tracking number so it can be tracked.

Check out more information here: Elite Fire Apparel 2.0.